Welcome to the Support Agent Onboarding Path! This comprehensive training path is designed to equip new support agents with the essential skills and knowledge needed to excel in their roles.
- Understand our company values
- Be a pro at our ticketing system (Intercom)
- Know where to look in our knowledge base (Guru and soon-to-be-Intercom)
- Have an understanding of where to look in our other resources
- Improve your effective communication and conflict resolution skills
- Become a great troubleshooter
- Evolve into a HoneyBook expert
If at any point you have questions along the way, Slack your trainer or manager. They're here to help!
